Support
Need a hand? Email support@dragonlooplabs.com and we'll get back to you, usually within 2–3 business days. Telling us your device model and iOS version helps us help you faster.
Common questions
What do I need to play?
Reel & Merge runs on iPhone and iPad. It's played in portrait, is fully playable offline, and needs no sign-up of any kind.
Do I need an account?
No. There's no sign-up and no login — open the app and you're at the water.
How do I play?
Tap CAST (it costs one bait), then tap again when the marker crosses the timing bar's golden sweet spot. Your catch flies onto the merge board below — drag matching fish together and they grow into something bigger. New species stamp the Fish-o-dex, and dex milestones pay coins and unlock the pets on your dock.
I'm out of bait — now what?
Bait refills on its own over time, even while the app is closed. You can also refill it instantly with coins. Nothing expires and nothing punishes you for putting the game down — that's the point.
Some dex slots say the fish only bites after dark. How do I fish at night?
The pond has its own day and night. Wait for evening, or open Settings (the gear) and pin the time of day to whenever you like — night fish bite whenever the pond is dark.
How do I get to the other ponds?
Save up coins for a travel chart in the pond shop. Once you own one, the TRAVEL button sails you between the forest pond, the Pirate Cove, and the Alien Sea — each with its own fish chain and its own dex page.
Where is my progress stored?
On your device. Coins, bait, your fish collection, pets, and pond upgrades are saved locally and never sent anywhere. There is no cloud sync of progress, so deleting the app deletes your pond. See the Privacy Policy for the full picture.
Are there ads or purchases?
There is nothing to buy, and no ad ever interrupts you — no banners, nothing between casts. When your bait runs out, or after a nice catch, the game may offer a button to watch a short rewarded ad (served by Google AdMob) in exchange for a bait refill or a doubled catch. Watching is always your choice, and the game is fully playable without ever tapping one.
Why does the game ask permission to track?
That's the standard iOS App Tracking Transparency prompt, shown because the optional rewarded ads can be personalized. Declining is completely fine: ads still play when you ask for one, they're just non-personalized, and the rewards are identical. You can change your mind any time in iOS Settings → Privacy & Security → Tracking. Details in the Privacy Policy.